Processing of your order
- All orders received before 2:00 pm Monday – Friday (excluding Bank Holidays, Christmas Day & New Year's Day) will be dispatched on the same day on your selected courier service. Orders received after 2:00 pm Monday - Friday, Bank Holidays or Christmas Day will be dispatched on the next working day
- Express delivery: A Special Delivery (guaranteed next working day for the UK, and an express service for other zones of within 2 to 4 days) option is available. Choose the express delivery option in your basket before proceeding to Checkout. Available Monday to Friday (excluding Bank Holidays, Christmas Day & New Year's Day) and only on orders received before 2:00 pm.
Please note we reserve the right to hold any orders placed if all required delivery information is not provided when ordering.
Please note all our delivery options require a signature upon delivery.
Any undelivered orders must be reported to us within 5 working days for UK deliveries and 7 working days for any destination outside of the UK, after this we are unable to rectify. When notifying us please provide your order number.
Cost for Posting and Packaging
|Mainland UK|| 3.99|
|Rest of Europe||14.99||>£120.00|
|Rest of World||24.99||>£200.00|
|UK||England, Scotland, Wales, Northern Ireland.|
|European Union||Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Cyprus, Romania, Slovakia, Slovenia, Spain, Sweden.|
|Rest of Europe||Albania, Andorra, Azerbaijan, Canary Islands, Cape Verde, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City.|
|Rest of World||Afghanistan, Algeria, American Samoa, Anguilla, Antigua, Argentina, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, DRC, Congo Republic, Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia/Tahiti, Gabon, Gambia, Ghana, Gibraltar, Grenada, Guadeloupe/St Barthelme/St Martin, Guam, Guatemala, Guinea, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Korea South Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Namibia, , Nepal, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Rwanda, Saudi Arabia, Senegal, Seychelles, Singapore, South Africa, Sri Lanka, St Kitts & Nevis, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Syria, Taiwan, Tanzania, Thailand, Togo, Trinidad, Tunisia, Turks & Caicos Islands, UAE, Uganda, Uruguay, USA, Venezuela, Vietnam, Virgin Islands, Western Samoa, Yemen, Zambia, Zimbabwe.|
If we are unable to deliver to a particular region due to local circumstances, we will cancel your order and refund your money in full.
Customs & Duty
- Customers are responsible for the importation of products into their country and must obey the regulations set by that country. The majority of our products are classed as medical compression products which should not incur any additional duties or charges, however different countries have different policies and these goods may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customers’ responsibility. Unfortunately Milkthreads has no control over these charges and cannot predict the amounts charged.
- It is our understanding that personal purchase orders below 200 US dollars being sent to the US and orders below 1000 Australian dollars being sent to Australia will not incur any additional duties, however any additional charges for customs clearance remain the customer's responsibility at all times.
Extra Delivery Information
Please note, any extra delivery information given during the checkout process will be included in the delivery paperwork; however, we are unable to guarantee that the Courier Service will be able to follow these instructions.